Terms of use

Your access and use of the Northquest website is governed by these Terms of Use (together with our Privacy Policy) and indicates your agreement to them.   We may change these Terms of Use from time to time by publishing an updated version and your use of the website after such update indicates your agreement to the amended Terms of Use.

General information not professional advice

The information contained in this website is a summary and general overview on matters of interest for information purposes only. It does not constitute any form of professional advice. You should always obtain the necessary professional advice, appropriate to your circumstances, before acting or relying on any of the content in our website. You accept the sole responsibility and risk associated with any use of the content of this website, irrespective of the purpose to which such content is applied.

Our content may contain information sourced from other parties.  While we aim to ensure that the content on our website is up to date, we make no representation or warranty and accept no responsibility for the accuracy, completeness or timeliness of the information.

Website availability

While we take reasonable precautions, as the internet is inherently insecure, we cannot guarantee the security of the data contained on the website and we do not guarantee the website will be continually available.   

Liability

Consumers have certain rights under the Australian Consumer Law and similar state and territory legislation (ACL).  If you have rights under the ACL in respect of this website, nothing in these Terms of Use operates to exclude them.

Subject to the preceding paragraph and to the extent the law permits, we exclude all implied guarantees, conditions and warranties with respect to the website and its content and we exclude all liability (including without limitation, liability in negligence) for any expense, damage, loss or costs which you may incur as a result of use of or reliance on the content of this website or the acts of any other users of this website. In no circumstances shall we be liable for any indirect, incidental, special or consequential loss or damage arising from your use of or reliance on the content of this website.

Third Party Links

Our website may contain links to other websites over which we have no control. Those links are provided for your convenience only. We make no representations or warranties as to, and accept no responsibility for, the accuracy of the content on those sites. The inclusion of any link in our website does not imply we endorse any information, opinions, goods or services referred to on them.

Intellectual Property Rights

Unless otherwise indicated, we own the copyright and other intellectual property rights in the content on this website. You may only access and use the content for non-commercial, personal use unless you have our prior written approval. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law). Any trademarks appearing on this website belong to its respective owners.

Password

If we issue you with a username and password to enable you to access particular features on our website, you must keep those details confidential and secure from unauthorised use. You are responsible for all use of your username and password whether or not authorised by you.

Posting Comments and Content

You are personally responsible and liable for all comments and content that you post on our website (including those that are posted using your username and password). You must not post any comment or content that:

  • is false, defamatory, threatening or which constitutes personal abuse directed at other users;
  • reveals the identity of or other personal or sensitive information about any person;
  • is inflammatory, xenophobic, abusive, racist or harassing;
  • is obscene, sexually explicit or pornographic;
  • constitutes commercial advertising, the promotion of gambling or the promotion of your own site;
  • Infringes another person’s rights, including intellectual property rights and confidential information; or
  • is otherwise in violation of any law.

We may, but have no obligation to, monitor, amend or delete your comments and content without notice to you, at our sole discretion.

You must not:

Introduce any virus or harmful code to our website or attempt to gain any unauthorised access to our website, content or systems including by use of any hacking tools.

Applicable Law

These Terms of Use, and your use of our website, are governed by the laws of New South Wales, Australia.

Resolving complaints

Everyone at Northquest is committed to providing our clients and stakeholders with the highest standard of products and services possible. If you are unhappy with our products or our services, we would like you to tell us about it and let us know how you think we can improve.

Where and how to provide feedback

You can provide feedback:

In writing to the following address:
The Chief Executive Officer
Northquest Pty Ltd
Level 12, 124 Walker Street
North Sydney, NSW, 2060

Or by email to: matthew.macdougall@northquest.com.au

How we deal with feedback

We take feedback seriously. Feedback gives us important information about how we can service our customers, stakeholders and the wider Australian community.

If we receive feedback from you, we will acknowledge your feedback and try to resolve it as quickly as we can. In some cases there may be complicated facts or circumstances or we may need to deal with third parties and these situations may take several weeks to investigate and address your letter or email.

Unsatisfactory outcomes

If you are not satisfied with the outcome we propose, please let us know and, if we think it is appropriate, we will undertake a further review.